Action Against Hunger (ACF) is a humanitarian organisation with operations in about fifty countries.
The diversity, complexity, and increasing regionalisation of crisis have called on ACT to reinforce its decentralisation, particularly to make operational decisions as close as possible to the field of intervention.
In this context, ACF wanted to redefine the roles and responsibilities throughout its organisation.
In order to favour sustainability and anchoring of change, we adopted an approach that was both systemic (change in one area impacts the whole of organisation) and holistic (looking at change in its structural, cultural, and behavioural aspects).
By using a catalytic posture, we have created a community of change agents and contributors representative of the significant diversity of the organisation.
After an awareness phase on the need for change, the involved people were able to co-create “their” solution and became actors of their own change.